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Glohh ships worldwide and uses the best carriers to make sure your order gets to you on time. The choice of carrier is determined by the destination address and the size of your order. We select the most efficient shipping carrier for your order to keep shipping cost low.

All International orders are shipped via DHL. We do not offer shipping to P.O. Boxes at this time.

DPD
United Kingdom
2 Business working days
/ Trackable
DHL
Europe
3-5 Business working days
/ Trackable
DHL
Rest of the world*
5-7 Business working days
/ Trackable

*Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary widely from country to country; we suggest you contact your local Customs office for additional information.

All orders will leave our warehouse within 24hours during business days (Monday through Friday, excluding UK holidays). Any orders placed on Saturday or Sunday will be shipped the following week. A shipment notification email including your tracking number will be sent updating you that your order is dispatched and is available for tracking.

Once your order ships, we’ll email a tracking number so you can track your order. Simply use the tracking number provided on the carriers’ website. Note that tracking numbers are provided to Glohh by the carriers, and Glohh cannot be responsible for errors on part of our carriers, or for the content on their websites.

Please Note: It can take up to 24hrs before tracking information is updated on the shipping carriers’ website.

From the Secure Checkout page you'll see your item description, price and delivery. You will receive two confirmation emails once your order has been placed successfully:

Order Acknowledgement email - This email will confirm that your order was placed successfully, and will include a summary of your order information.

Shipment notification email - You will receive this email once your order has been processed and ships from our warehouse. This email will include the carrier name, tracking number. You can click the tracking number link to track your package on the carriers website.

Occasionally the confirmation email may end up in your spam folder. Please check your spam folder if you have not received a confirmation email.

There is a possibility that your order attempt was not successful. For further assistance with checking the status of your order, please contact us at support@glohh.com

Credit card authorization and verification must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct.

Glohh accepts the following terms of payment: Master Card, Visa, American Express and Paypal

Authorisation and verification

All online orders are subject to credit card authorisation and verification with the credit card holder and issuing bank. You may be contacted to provide further verification of your billing information within 48 business hours.

We reserve the right to cancel or delay an order if verification is not received within the specified time or if we are unable to verify your billing and/or shipping information. So that your order is shipped without delay, please make certain the billing information you have given us exactly matches your credit card issuing bank records.

From the Secure Checkout page you'll see your item description, price and delivery. You will receive two confirmation emails once your order has been placed successfully:

Glohh values our customer’s privacy. We protect your personal details and do not sell or give them to other parties. The information that is collected by Glohh is used for ordering and delivery only. Customers are only added to our e-mail and mailing list if they opt to register or enter a contest. Customers may unsubscribe at any time.

To be removed from our mailing list, please send us an email to unsubscribe@glohh.com with your name and complete address

All purchases from Glohh are entitled to a 14 day money back guarantee. If you are not completely satisfied with your purchase, please return it to us in the original form and we will gladly issue a refund or process an exchange within 14 days of your delivery date.

Return merchandise will only be accepted if the item is in new, unused and re-sellable condition with the original packaging. Shipping charges on returned merchandise are at the customers expense. Refunds for returned merchandise will be made within 14 days of the return product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. All returns are subject to a 15% restocking fee.

We understand, however, that sometimes a product may become faulty. In that unlikely event, we can replace or refund the merchandise within 14 days from delivery date. For products that become faulty after the 14 days guarantee we offer a 1 year limited warranty. Please refer to the warranty section for further information.

To make a return, please contact us by email at support@glohh.com to notify us of the reason of your return. Please include your full name and order number as reference. Upon receipt of your email we will send you a Returns Authorisation email including a Returns Form.

Our goal is to offer the fastest possible service by processing orders within 24 business hours. We will try our best to accommodate your order cancellation or adjustment request, if your order has not already been processed. However, once an order has entered the shipping process, we will not be able to make changes or cancellations.

Glohh warrants the merchandise to the original owner for one year, from the date of original retail purchase. The warranty covers any and all part of the merchandise that may need repair against defects in materials and workmanship under normal consumer use. Glohh obligations hereunder are limited to repair or replacement at its option. This limited warranty applies only to hardware components of the merchandise that are not subject to accident, misuse, neglect, fire or other eternal causes, alterations, repair or commercial use and any recovery may not exceed the amount paid for the merchandise. Any claim made under the limited warranty will involve you returning the defective merchandise to us at your own expense by following the returns procedure. Please include a copy of the proof of purchase. All warranty related shipping charges are the responsibility of the customer. Glohh reserves the right to determine whether the terms of warranty, set out have been properly followed.

Glohh.com provides the materials on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Glohh.com expressly disclaims any duty to update or revise the materials on this site, although glohh.com may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that glohh.com shall not be liable for any damages or any kind related to your use of this site.

Glohh.com will make every attempt to ensure that information on this Web Site is accurate, complete and current as it relates to content or product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your glohh.com purchase you may return it. Please see our Return & Exchange Policy under Support.

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The Content of this Site, and the Site as a whole, are intended solely for personal, non-commercial (other than the purchase of merchandise from this Site) use by the users of this Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.